Outsourcing Insights from WNS

Meta Analyses can increase efficiency and reduce costs of your research projects

At a time when budgets are tight, and consumer trends are more dynamic than in any time in recent memory because of recessionary pressures, companies are taking a hard look at their data needs. One trend is a movement to utilize Meta Analyses to mine what... Read >

Predictive analytics helps you predict customer behavior

In the famous Hollywood movie Minority Report, law enforcement has prevented all murders in Washington. Using the premonitions of Pre-Cogs - three psychic humans led by Chief John Anderton (Tom Cruise) are able to foresee crimes and arrest the perpetrator... Read >

Predictive analytics leads to better sales results

Most of us on the listening end of a generic mass marketing call have usually turned down (often not too politely) the "special offer," even before the telemarketer is halfway through the script. As a result, it is no surprise that this approach produces ... Read >

Migrating to knowledge-driven decision making

Haste makes waste; look before you leap…we've heard these ever popular phrases before. They've been drummed into our subconscious mind to warn us against taking hurried steps. Careful, cold-hard thinking is what has always been encouraged. Gathering as ... Read >

Airlines need innovative service delivery models: Time to adopt a fully managed and outsourced passe

A core process for the airline industry is Passenger Revenue Accounting (PRA), which involves accounting for and calculating the yield on each ticket sold. To speed the process, which can be very manual, and reduce costs, it is critical to incorporate the... Read >

Need for data integration

With the current financial crisis showing no signs of abatement, economists agree that "We are not going to have an economic recovery, but an economic ‘reset.'" Extraordinary times call for extraordinary measures, and increasing market pressures, tig... Read >

Outsourcing to optimize knowledge processes

Despite its criticality to business performance, a substantial percentage of companies do not leverage knowledge in their decision making. Why? Because truly competing with knowledge is difficult. Inadequate skill sets, an inability to scale up, organizat... Read >

Marketing channels are dynamic…can you measure?

Are you missing a huge opportunity? Fact: almost 63 million Web users in the U.S. access the internet via a mobile device, accounting for a staggering 14 percent of total media consumption today and are expected to grow by 60 percent over the next two yea... Read >

To survive in today’s environment, the hospitality industry must have an exquisite focus on revenu

Having touched upon the main challenges for the hospitality industry for the year ahead in my previous post "Creating value in a downturn: The challenges for the hospitality industry...", let's dive deeper into revenue management (RM), as everyone is seek... Read >

Increasing competitiveness in UK’s retail industry

When the United Kingdom's National Statistics Office announced a 3.6% increase in monthly retail sales volume during May 2008, it came as an unexpected and pleasant surprise to many, especially considering the weakening British economy. However, the joy w... Read >

Speed and accuracy in rate loading is critical for hoteliers

I was recently reading the results of the last audit of GDSs conducted by CWT Solutions Group which revealed that about 62% of client rates were accurately loaded as opposed to 57% in 2007. While the results are trending positive, there still remains a lo... Read >

Hoteliers - Innovate or perish!

I couldn't help but smile when I read a recent article about leading hoteliers such as Hilton coming up with stylish yet affordable extended stay brands. The reason I find this interesting is because just a few days back, I was having a discussion with th... Read >

Pension programs – Is it the next imminent crisis in the U.S.?

I recently came across a paper on public pension programs in US by Robert Novy-Marx and Joshua D. Rauh from University of Chicago. According to the paper "Insuring both taxpayers against funding deficits and plan participants against benefit reductions wo... Read >

Retirement Plan Benefit Payments

In response to my previous post, a few readers suggested that indexation available via gains in capital markets will boost the value of retirement assets over the long term, assuming the markets will recover. Others are seeking an answer as to what can be... Read >

CFO priorities in the present economic downturn, present economy

Across the world, organizations are reviewing their operations because of the present global economic downturn. One of the most common CFO concerns is to ensure that the company's finances are well managed and to trim business operations to be profitable.... Read >